Terms of Service

Cancellation Policy

Full payment is required after the trip or at the start of the trip (for day trips). For multiday tours, full payment is required by credit card or invoice after the trip.

If a participant falls ill or decides to quit during the tour, no refund will be offered. In the case of quitting on multiday trips due to a participant’s own decision, all expenses will be at the participant’s own cost. Pihka Outdoors will not provide accommodations or evacuation transportation in such cases.

We reserve the right to modify the original itinerary if the safety of our customers is compromised. The guide has the authority to halt a trip if the safety of any participant is jeopardized. Additionally, we reserve the right to change the tour location based on weather conditions. Please note that we cannot control natural phenomena; therefore, snow or northern lights are not guaranteed.

A binding registration must be made at least 30 days before the trip. Cancellation is free if made 30 days or more before the excursion. If cancellation occurs less than 30 days before the excursion, an office fee of 20% of the total excursion price will be charged.