Participation in Pihka Outdoors (Clockwise Oy) tours is flexible and straightforward. Your participation is only confirmed once you have received and completed the official confirmation request sent by Pihka Outdoors via a separate online form. All participants are required to have valid accident and travel insurance for the entire duration of the trip.
If a participant becomes ill or voluntarily withdraws from the tour partway through, the full tour price will still be charged. Any costs resulting from the interruption, including transportation and accommodation, remain the participant’s responsibility.
If a participant significantly slows down the group or behaves inappropriately, the guide has the right to cancel their participation at any time. Costs arising from the cancelllation remain the participant’s responsibility.
If a participant is intoxicated or causes safety or behavioural issues, the guide has the right to remove them from the tour immediately. Any resulting costs, such as transportation or accommodation, are the responsibility of the participant.
Cancellations made 32 days before the start date of the tour are free of charge. If the cancellation is made 31 days or fewer before the tour, at least 20 percent of the tour price will be charged. Pihka Outdoors will also charge any hotel, accommodation or other costs that have been incurred and can no longer be cancelled. Natural conditions during the tour, such as snow conditions, weather or the absence of northern lights, do not entitle the participant to a refund.
Pihka Outdoors reserves the right to cancel a tour due to an insufficient number of participants. The minimum group size is stated separately for each tour product.
Pihka Outdoors does not provide insurance. Each participant must have insurance that covers:
• Accident and repatriation coverage.
• Trip cancellation and cancellation.
• Activity specific insurance (trekking, skiing, snowshoeing or similar).
Important: Proper insurance must be in place before the tour begins. Proof of insurance may be requested. Participation may be denied if insurance is not provided.
Pihka Outdoors (Clockwise Oy) is a Finnish company. Finnish law applies to all operations and any potential disputes.
Pihka Outdoors reserves the right to modify the content, route or even destination of a tour if weather conditions or other factors pose a risk to the safety of clients or guides.
The renter is responsible for all rental equipment throughout the rental period. Equipment must be used carefully and appropriately.
If equipment is broken or significantly damaged, the manufacturer’s listed replacement price will be charged.
When renting equipment, we verify the renter’s identity (driver’s licence or passport). This information is stored for the duration of the rental and then destroyed.
Rental fees are always paid in full at the beginning of the rental period.
If the equipment is returned earlier than agreed, no refunds are issued for unused days.